We’re Making Big Changes to Our Disputes Policies

Fraud + Chargebacks By American Express July 21, 2016

Introducing improved policies and fewer Chargebacks.

Disputes can be frustrating and we understand that. So we’re making big changes to our policies to help resolve cases faster, reduce the number of disputes you see, and help make the process easier to manage.

Here are a few policy enhancements coming your way, and this is just the beginning:
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Low-dollar-amount Chargebacks
We’re reducing the number of low-dollar Chargebacks you see.


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No more missing-signature Chargebacks
You will no longer see Chargebacks for missing signature on Card Member fraud claims, but we still require that you capture signature.


Did you know that one of the most common reasons for a dispute is the Card Member doesn’t recognize a charge on their statement? Let’s confirm your business information is accurate and recognizable to your customers.

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Check out this video with other tips on how to avoid disputes.

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